INDIAN HERITAGE SERVICES

Privacy Policy & Terms and Conditions

Indian Heritage Services is dedicated to safeguarding your personal information, family documentation, and legal records with strict confidentiality and complete legal compliance across all service engagements.

Data Protection & Confidentiality

Terms of Legal Engagement

Privacy Policy

Effective Date: 16th June 2026
Renewed on: 16th June 2027

Introduction

Indian Heritage Services ("IHS", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you use our website, contact us, or engage our consultancy services.

We process personal information in accordance with applicable data protection laws, including:

The UK General Data Protection Regulation ("UK GDPR");
The Data Protection Act 2018;
The General Data Protection Regulation (EU GDPR), where applicable;
India's Digital Personal Data Protection Act 2023 ("DPDP Act"); and
Other applicable laws governing the handling of personal information.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Indian Heritage Services provides consultancy and support services relating to Indian legal, heritage, citizenship, succession, property, family, and administrative matters, primarily assisting Non-Resident Indians (NRIs), Overseas Citizens of India (OCIs), and their families.

For the purposes of applicable data protection legislation, IHS acts as a data controller in relation to personal information collected directly from clients and prospective clients.

3. Information We Collect

We may collect and process the following categories of personal information:

Personal Identification Information

Full name;
Date of birth;
Nationality and country of residence;
Postal address;
Email address;
Telephone number;
Passport or identification details where relevant.

Information Relating to Your Matter

Family information and genealogical records;
Property and inheritance documentation;
Citizenship and immigration records;
Court documents and legal correspondence;
Historical records and supporting evidence;
Information you provide during consultations, meetings, telephone calls, emails, or questionnaires.

Special Categories of Personal Data

Certain matters may require the processing of sensitive personal information. We will only process such information where permitted by law and where necessary to provide our services.

4. How We Use Your Information

We use personal information to:

Respond to enquiries and requests for information;
Assess whether we can assist with your matter;
Provide consultancy and support services;
Communicate with you regarding your case;
Prepare applications, documentation, and supporting materials;
Liaise with third-party professionals involved in your matter;
Verify identity and undertake appropriate due diligence;
Comply with legal, regulatory, and professional obligations;
Improve our website, systems, and services;
Maintain internal records;
Establish, exercise, or defend legal claims.

5. Lawful Bases for Processing

Where UK GDPR or EU GDPR applies, we rely on one or more of the following lawful bases:

Your consent;
Performance of a contract or taking steps prior to entering into a contract;
Compliance with legal obligations;
Our legitimate interests in operating and improving our services, provided such interests do not override your rights and freedoms;
The establishment, exercise, or defence of legal claims.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may share information with:

Licensed advocates, solicitors, barristers, consultants, and legal professionals assisting with your matter;
Translators, notaries, researchers, and professional service providers where necessary;
Government departments, embassies, courts, registries, and public authorities;
Information technology and secure document storage providers;
Regulatory authorities or law enforcement agencies where required by law.

All third parties receiving personal information are expected to maintain appropriate standards of confidentiality and security.

7. International Transfers

Due to the international nature of our services, personal information may be transferred between the United Kingdom, India, and other jurisdictions relevant to your matter.

Where required by law, we take appropriate safeguards to ensure that such transfers are adequately protected and comply with applicable data protection requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

The duration of our engagement;
Periods required by legal, regulatory, accounting, or professional obligations;
The establishment, exercise, or defense of legal claims.

When information is no longer required, it will be securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

Secure servers and encrypted systems;
Password-protected databases;
Restricted access controls;
Two-factor authentication;
Secure document handling procedures;
Staff and contractor confidentiality obligations.

Although we strive to protect your information, no method of electronic transmission or storage is entirely secure.

10. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of your information;
Restrict or object to certain processing activities;
Request transfer of your information to another organisation;
Withdraw consent where processing is based upon consent;

Requests should be submitted using the contact details below.

We aim to respond within one month of receiving a valid request.

11. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, understand website usage, and enhance user experience.

You may manage or disable cookies through your browser settings. Please note that certain website functions may be affected if cookies are disabled.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage users to review the privacy policies of any external websites they visit.

13. Children's Privacy

Our services are not directed towards children under the age of 18. We do not knowingly collect personal information from children except where information is provided by a parent, guardian, or authorised representative in connection with a legal matter.

14. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time.

Any updates will be published on our website together with the revised effective date. Continued use of our website or services following any amendment constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Indian Heritage Services

Email: Info@indianheritageservices.com

Terms and Condition

Effective Date: 16th June 2026
Renewed on: 16th June 2027

1. Acceptance of These Terms

By accessing this website or engaging the services of Indian Heritage Services ("IHS"), you agree to be bound by these Terms and Conditions. If you do not agree, you should discontinue use of this website and our services.

2. Nature of Services

IHS provides consultancy, administrative assistance, and advisory support relating to Indian legal, heritage, citizenship, succession, family, and property matters.

IHS is not a firm of solicitors or advocates and does not itself practise law. Where appropriate, we may coordinate with independent licensed legal professionals and other specialists.

No solicitor-client or advocate-client relationship arises unless expressly agreed in writing by the relevant professional.

3. Initial Enquiries and Consultations

Initial consultations are subject to availability.
Preliminary discussions are intended to assess whether we may be able to assist.
Any information provided before formal engagement is general in nature unless otherwise agreed.
IHS reserves the right to decline instructions at its discretion.

4. Client Engagement

Services requiring substantive work will commence only after:

Acceptance of a written retainer or engagement agreement;
Completion of any required questionnaires or identification procedures; and
Payment of agreed fees or deposits.

The scope of work will be governed by the relevant engagement documentation.

5. Client Responsibilities

You agree to:

Provide complete, accurate, and up-to-date information;
Promptly disclose relevant developments affecting your matter;
Supply requested documentation within reasonable timescales;
Cooperate with any verification or compliance procedures.

IHS shall not be responsible for adverse outcomes arising from inaccurate, incomplete, misleading, or delayed information.

6. Fees and Payments

Fees will be confirmed in writing before work commences.
Additional work outside the agreed scope may incur further charges.
Payments must be made in accordance with the agreed terms.
Any taxes, transfer fees, currency conversion charges, or bank charges are the responsibility of the client unless otherwise agreed.

7. Refund Policy

Unless otherwise stated in writing:

Fees paid for completed work are non-refundable.
Fees relating to work already undertaken may not be refunded.
Disbursements and third-party costs incurred on your behalf are non-refundable.
Any refund granted shall be at the sole discretion of IHS and subject to applicable law.

8. Confidentiality

IHS will maintain the confidentiality of information entrusted to us and will disclose such information only:

With your authority;
To third parties involved in delivering services on your behalf;
Where required by law, regulation, or court order;
Where disclosure is necessary to establish, exercise, or defend legal rights.

9. Limitation of Liability

To the fullest extent permitted by law, IHS shall not be liable for:

Delays caused by courts, government departments, registries, embassies, or third parties;
Decisions made by public authorities or independent professionals;
Losses arising from inaccurate information supplied by clients;
Indirect, incidental, special, or consequential losses.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

10. Intellectual Property

All content appearing on this website, including text, graphics, branding, logos, publications, forms, and design elements, remains the property of Indian Heritage Services unless otherwise stated.

No content may be reproduced, distributed, modified, or used without prior written permission.

11. Website Use

You agree not to:

Use the website for unlawful purposes;
Attempt to gain unauthorised access to our systems;
Introduce malicious software or harmful material;
Interfere with the operation or security of the website.

We reserve the right to restrict or terminate access where misuse is suspected.

12. Force Majeure

IHS shall not be liable for failure or delay in performance resulting from circumstances beyond its reasonable control, including acts of government, natural disasters, strikes, cyber incidents, or interruptions to communication systems.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Subject to any mandatory provisions of applicable law, the courts of Delhi, India, shall have exclusive jurisdiction to resolve disputes arising from these Terms or our services.